Summerlin Animal Hospital is seeking an outgoing? Client Service Representative?to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment

Schedule

• Full-time, flexible 5/8 or 4/10 schedule
• Monday–Friday
• No weekends!

Full-time benefits and compensation**:

• Compensation: $16-19 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum Qualifications and Skill Set:

• 1+ years of client service experience
• Previous veterinary experience highly preferred
• Proficiency in the following skills:
  • Answering incoming phone calls, emails, and texts
  • Scheduling appointments efficiently and accurately
  • Processing invoices, payments, and financial transactions
  • Managing multiple priorities in a fast-paced environment
  • Collaborating with the clinical team to balance scheduled visits, walk-ins, and urgent cases

Join the team at Summerlin Animal Hospital in Fort Myers, FL! Located in a Gulf Coast paradise known for its beaches, boating, and vibrant culture, we’re a close-knit practice that combines compassionate care with modern medicine. With digital radiography, laser therapy, a fully equipped surgical suite, and Idexx in-house labs, we provide top-quality care in a supportive, positive environment where many of our team members have been with us for 7–15 years. If you’re looking for a practice that values teamwork, longevity, and growth—this is the place for you!

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.

**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.

WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.

Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.